Payments consultancy for Firmdale Hotels

Firmdale Hotels comprises 10 hotels and 8 bars and restaurants in London and New York, each individually designed and decorated by Kit Kemp.

‘We engaged BB Merchant Services to undertake a review of our merchant acquiring. We were relatively happy with our existing provider, but keen to ensure that we were receiving fair market pricing. We found BB Merchant Services to be responsive, flexible and easy to work with.

We secured a 29% reduction in our acquiring margin and lower pricing for terminal rentals, despite our need to renew on a short contract only.

The team seem to have a high level of expertise in this area, which they were happy to share with us. We are very pleased with the outcome and would highly recommend their services.

Malcolm Soden, Finance Director

Firmdale Hotels